How to Make Communication Effective in Business?
“Effective communication largely depends upon the effective organizational structure. If the structure is complex, involving several layers of management, a breakdown in communication can arise. ”
An organization cannot operate without proper flow of communication. It is said to be the foremost problem of management in the way of making effective communication. It serves as the lubricant, fostering for smooth operations of management process. It is very essential for the management to maintain an efficient flow of communication in all directions.But in actual practice all massages are not effectively transmitted. Several impediments, hurdles, blockades, or stoppages, called barriers to communication distort the message and make communication ineffective.
These barriers to communication lead to conflicts between men living in the same community, working on the same job and even person living in different parts of the world that even do not know each other. These barriers may be physical, personal, semantic, organizational, emotional etc.
A communication is a two way process, distance between the sender and the receiver of the message is an important barrier to communication. Noise and environmental factors also block communication.
Personal factors like difference in judgment, social values, inferiority complex, bias, attitude, pressure of time etc. widen the psychological distance between the communicator and the communicatee. Credibility gap acts as a barrier in communication.
Semantic is the science of meaning. The same words and symbols carry different meanings to different people. Difficulties in communication arise when the sender and receiver of the message use words in different senses.
The meaning intended by the sender may be different from the meaning followed by the receiver. Status in the hierarchy is the most fundamental barrier that obstructs free flow of information.
A superior may only give selected information to subordinates so as to make status difference and subordinates tend to convey only those things, which the superior would, appreciate.
Effective communication largely depends upon the effective organizational structure. If the structure is complex, involving several layers of management, a breakdown in communication can arise.
Moreover information traveling through formal structures introduces rigidity and causes delay because of long line of communication. Barriers may also arise due to emotional attitude because when emotions are strong one cannot judge the predictability of human nature.
Author - DeeKay
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